2008-10-17 A quick and easy read

Written in the now familiar 'One Minute Manager' parable style this book is a quick and easy read. It contains some good thought provoking commentary on the subject of customer service. As with other Blanchard titles this is a good book to use to spread the word in your organisation as it is compact and concise enough for anyone to read easily and quickly.
I use a lot of stories when training people as it helps the key messages to be absorbed easily - as is the case with this book.

Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'.