2007-11-13 This book is a treasure map to the promised land of articulating design

This book was recommended by a collegue who performs most of our site IA. The book made working together in the short term so much easier! Specifically it gave me some confidence with Site Maps and Content Inventory which helped me communicate much more effectively as a project manager!

In the long term the book has helped me create effective and durable Personas, which also are helping us design much ore quickly and target and prioritise our site changes.