Book supervision in the hospitality industry (wiley service management) ISBN 0471549045

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Thud! from Terry Pratchett
KoomValley? That was where the trolls ambushed the dwarfs, or the dwarfs ambushed the trolls. It was far away. It was a long time ago.

But if he doesn’t solve the murder of just one dwarf, Commander Sam Vimes of Ankh-Morpork City Watch is going to see it fought again, right outside his office.
With his beloved Watch crumbling around him and war-drums sounding, he must unravel every clue, outwit every assassin and brave any darkness to find the solution.And darkness is following him....

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From the Inside Flap of the Audio Cassette edition

Title: Supervision in the Hospitality Industry (Wiley Service Management)
Author: Jack E. MillerMary PorterKaren Eich Drummond
ISBN: 0471549045
EAN: 9780471549048
2nd Edition. Edition
400 Pages
Publisher: Sons
Binding: Hardcover
Publication date: 1992-08-18

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2000-07-24 Down to earth first level leadership and HR text.

This text enables the lecturer to indroduce and steer students through the intricasies of understanding human behaviour and what motivates or otherwise, first line employees.

Understanding of employee needs are well described and standards, as the basis for quality, are introduced well.

The text becomes an HR one and then leads to vital topics of decision making and problem solving which in effect are good life skills for students as well as operational skills.

This is a good first level management/HR text and is recommended for diploma/certificate level courses.