A complete range of training and development materials to help managers understand and practise the skills of giving and receiving feedback. It can be used as a resource by trainers who are developing managers and staff, or as a self-development book for developers themselves. The first section of the text, looks at the generic skills involved in feedback, such as learning how to listen, question, understand, accept or reject feedback, how to learn from role models and how to build and maintain rapport. The second section explores how to apply these skills in a range of management contexts. The author covers the most common situations where feedback skills are most useful, including appraisals and selection interviewing, coaching and counselling. Whilst most of the advice and exercises focus on one-to-one feedback, there is also a chapter on the manager and teams that explores feedback in a group situation. The 20 chapters contain a variety of exercises and activities that include individual and group work, discussion topics, questionnaires, case studies, skills practice and role plays.

Each section has a narrative introduction which can be used as an aide memoire for anyone using the manual for self-development.