Explores listening, assertion, and conflict management skills needed for the development of effective interpersonal communications and more meaningful human relationships, with an examination of barriers to communication.

2006-10-08 Some golden nuggets - worth buying

If you've studied a reasonable amount of NLP and body language before you'll probably find this book covers too much old ground without really going in to detail - for example the chapter on body language offers you nothing other than stating obvious facts such as a person's facial expressions can give you clues to what they're really thinking.

That said this book is very helpful in improving communication with others. Even if you've studied body language and NLP there's still information that's new with a fresh angle that I have never heard of before. In particular how we unintentionally present blocks to people and how to encourage responses from others. I've started implementing the few golden nuggets and have noticed some tangible results.

My recommendation is skip over the common knowledge background and extract the essense of the new material. Overall it's definately worth buying even if you're a reasonale practicioner - it could just be distilled better.