Book foundations of service level management (sams professional) ISBN 0672317435

Browse main categories

Thud! from Terry Pratchett
KoomValley? That was where the trolls ambushed the dwarfs, or the dwarfs ambushed the trolls. It was far away. It was a long time ago.

But if he doesn’t solve the murder of just one dwarf, Commander Sam Vimes of Ankh-Morpork City Watch is going to see it fought again, right outside his office.
With his beloved Watch crumbling around him and war-drums sounding, he must unravel every clue, outwit every assassin and brave any darkness to find the solution.And darkness is following him....

Compare book prices of Thud!
From the Inside Flap of the Audio Cassette edition

Title: Foundations of Service Level Management (Sams Professional)
Author: Rick SturmWayne Morris
ISBN: 0672317435
EAN: 9780672317439
272 Pages
Publisher: Sams
Binding: Paperback
Publication date: 2000-04-12

shop	cond.	avail.	price	delivery costs	total
	USED*		£ 1.76	starting at £2.40	£ 4.16	Buy now
	USED		£ 8.99	£ 2.75	£ 11.74	Buy now
	NEW		£ 9.74	£ 2.75	£ 12.49	Buy now
	NEW		£ 17.15	free on orders over £ 5	£ 17.15	Buy now
	NEW		£ 16.49	free on orders over £ 5	£ 18.99	Buy now
	NEW		£ 17.59	free on orders over £ 19	£ 20.34	Buy now
	NEW		£ 21.99	free on orders over £ 20	£ 21.99	Buy now

2002-01-13 A Must for all Sevice Delivery Practioners

If you are to have only one book on Service Delivery - this is the one!
A practical aid to all those that have been considering writing, or upgrading Sevice Level Agreements.
If you what to stop talking about SLAs and DO them instead, this book provides help and gives details of how it has been done.

This book has a series of useful appendices containing templates - this gives you a great start.
A great book for a dry subject area.