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Title: Managing Quality
Author: Barrie G. DaleTon van der WieleJos van Iwaarden
ISBN: 1405142790
EAN: 9781405142793
5th Edition. Edition
640 Pages
Publisher: WileyBlackwell
Binding: Paperback
Publication date: 2007-11-08


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2001-08-24 a totally comprehensive and valuable academical work

Covers all important aspects of TQM. Avoids biasing to buzz programmes like Six Sigma, BPR and the likes. It was a very valuable reference to my academic study.

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